Cleaners Quiz Form Quiz for Cleaners (Write your names in the box below) If you are doing this quiz with someone else please make sure you both answer each question together and nothing is missed. You will not have a second try at these questions.I have downloaded the service provider handbook and read it thoroughly** No Yes What's the best way to earn a 5 star rating for cleaning?* Showing up on time! (or a few minutes early) Be willing to go the extra mile, and aim to provide 110% service! Communicate with the customer and build a relationship Completing the work as described in the job notes and be willing to do extra Following the guidelines and processes All of the above What is the best thing to do if you're late to a cleaning?* I would call or text my customer as soon as possible to let them know I would email Duty Cleaners to let them know I would call or text my customer as soon as possible, and email, text or call Duty Cleaners to let them know I dont know What happens if you're late without notifying the customer?* I will be penalized for $20 Nothing will happen because I am self employed What happens if you cancel the job or no show the same day* I will be penalized $50 Nothing will happen because I am self employed What happens if I receive a 5 star review on google or yelp?* I will receive a $15 bonus! I will get a confidence boost and love what I do! Both What happens if I continuously provide a 5 star service?* I will receive a increased pay percentage for reliability and quality service I will be confident in what I do, and enjoy working! Both What happens if I receive 3 stars and under for any job?* I will be required to provide a follow up clean I will be penalized a starting fee of $50 if I can't provide a follow up clean Both can happen What happens if my overall quality score drops under 4 stars consistently?* I will be removed from the contractor platform and no longer receive work Nothing will happen I don't know What is the best way to ensure success as a Duty Cleaners subcontractor?* Make sure I am doing my best to please my customers, including the quality of my cleaning service and effectively communicating with them Being courteous and friendly with my customers and arrive on time everytime All of the above How can you check your scheduled jobs?* Checking your daily scheduled jobs emails daily Logging in the team portal to view your online calendar Both! if a job displays as this service date "Wed 28/03/18 8am-9am, what does this mean?* This is my arrival window This is how long I perform the job for I don't know if a job displays as this service date "Wed 28/03/18 11:00am, what does this mean?* This is my arrival window This is the exact time I should show up to the job I don't know How much notice should you give if you want to reschedule or cancel a job?* Same day 1 Business day 2 Business days None How often should you check your Duty Cleaners Calendar online?* Everyday, and in the evening Once a week Once a month Never If the floor is extremely dirty with crumbs and debris, you would:* Mop the floor first and then vacuum Vacuum the floor first, then mop When wiping down surfaces you would:* Clean around items Pick up items on surfaces and clean under them and neatly place the items back where it was What would happen if you used an oven cleaner on a kitchencounter top?* Enhances the shine and make the countertop sparkle Causes permanent damage to the countertop Should you clean inside the microwave?* Yes No When cleaning you would:* Start from top to bottom, then finish by mopping floors Start with mopping floors then work my way up to dusting the top. When cleaning the bathroom you would:* Remove all surface products and items, wipe them dry then clean all surfaces Clean around the products and items What would be your final step when cleaning the bathroom?* Clean the base, and scrub the toilet bowl Vacuum floor mats, mop the floor, remove any garbage, and make sure the floors are dry after you finish How do you clean behind a toilet?* By hand using a cloth and all purpose cleaner using a mop In the living room and common areas of my customer's home I would:* Dust all surfaces and tidy objects, leaving the room looking well presented Dust some areas, and maybe fold a blanket Which area is very important and you cannot forget?* Entry of the home where shoes and floormats are Vacuum under beds, furniture, and tables Not leaving streaks on the floors, making sure the floors are dry Making sure cleaning all the mirrors in the home and bathrooms If the customer is home, making sure they are satisfied before leaving All of the above The customer is unhappy about the clean, during or after the cleaning, you would:* Talk calmly and nicely with the customer to make sure we are proving the best customer service. Call Duty Cleaners to see if we can resolve the problem together Argue and yell back and forth with the customer Be upset with the customer Leave in the middle of the job Offering your own cleaning prices or deals to Duty Cleaners Customers will result in:* Nothing, I'm only offering my services and business card just in case the customer wants better prices I will be terminated from any future jobs, and I will have breached the contract I have signed with Duty Cleaners What would you do if you broke or damaged something in a clients house?*Explain in detailIf a client is upset because you forgot to clean a room and you’ve already left, how will you help that client or what will you offer them? Explain in detail*If a client felt that your cleaning quality was not good at the end of a move out job but you’re not able to return because they’ve already turned the keys back to the landlord, how could you resolve this?*Explain in DetailIf a customer calls in with a complaint about something you missed or your quality of work and you don’t feel that they are in the right, how would you handle that situation?*You had a job that started at 8am this morning that was scheduled for about 4 hours of cleaning, but it turns out it’s going to take 5 hours. The next client is a 15 minute drive away, and their arrival window is between 11am-1pm. You will be late. What would you do? At what point would you address the issue?*Explain in detailIf you arrive at a job and the client indicates there is a key under the mat, but the key is not there, what would you do?The client/customer asks you if they can hire you at a cheaper rate than what Duty Cleaners charges you, what will you do or say and what do you think the consequences would be?*Explain in detailIf you have a cleaning the next day or in a few hours and you have a emergency or feel very sick and can't make it to the cleaning, what would you do to solve this problem? The more detail and critical thinking, the better.* This iframe contains the logic required to handle Ajax powered Gravity Forms.