READ BELOW AND THEN CHECK YOUR EMAIL!
Thank you for booking with us! You will receive an email on how to create an account to manage your cleaning schedule, change date, time and so on!
Arrival window
We will arrive within the arrival window for your booking provided that there are no unforeseen circumstances like accidents, weather, etc. If we’re running late, we’ll shoot you a call.
Cancellations
Because we reserve a time especially for you, please make any schedule changes before 24hrs of the day before service to avoid incurring a $50 cancellation fee.
Happiness
If you are not happy with your service at all, let us know right away (same day if possible) and we will be back to make it right.
Billing
A hold will be placed on your card one day before service, but you are not charged until service is completed and you will receive an email invoice instantly. Please note that some banks show this hold as a charge, but it is just pre-authorization.
Thanks again! If you have any questions email us at info@dutycleaners.ca
Look forward to seeing you soon. Check your email to create an account with us to track your Booking, Reschedule, manage Add-ons, and more.
